Terms of Service

By accessing the site or using the API you confirm you have read and accepted these terms and the privacy policy. If you act on behalf of a company, you represent that you have the authority to bind it.

Markwell offers a risk intelligence API with three modules: underwriting scoring, claims antifraud, and portfolio analytics. The service is currently in early access and we work with a limited number of design partners.

Service responses are decision support, not binding automated decisions. The customer retains final responsibility for underwriting and claims payouts.

The service is offered to legal entities engaged in insurance, reinsurance, intermediation, or related technology activities. It is not a consumer service.

Each customer receives API keys for sandbox and production environments. You are responsible for the confidentiality of your keys and for any activity performed with them. Notify us immediately of any suspected compromise.

You may not resell the service without written agreement, reverse-engineer the models, exceed agreed rate limits, send data you do not have the right to process, impersonate others, or attempt to compromise the infrastructure.

The service is contracted under written agreement, with three pricing directions: Starter, Growth, and Enterprise. There is no self-serve billing at this stage. Specific conditions are documented in the contract signed with each customer.

Markwell retains all rights in the software, models, brand, and service documentation. We grant the customer a non-exclusive, non-transferable, revocable license to use the service for the term of the contract.

The customer retains ownership of its data. It grants us a limited license to process the data as necessary to provide the service.

We process customer data in accordance with the privacy policy. We do not use one customer's data to train other customers' models or our public models.

The service is provided as is, with no implied warranties of merchantability or fitness for a particular purpose. Model predictions are indicative, not determinative, and must be interpreted alongside the judgment of the relevant underwriter or claims adjuster.

We do not warrant specific loss-ratio improvements or fraud-detection outcomes. Any projection is provided as an illustration over synthetic data.

To the maximum extent permitted by law, our aggregate liability for any claim related to the service is limited to the amount actually paid by the customer during the twelve months preceding the event giving rise to the claim. We are not liable for indirect damages, lost profits, or data loss.

The customer will indemnify us against third-party claims arising from use of the service in breach of these terms, applicable law, or third-party rights.

Either party may terminate the contract with written notice under the agreed term. We may suspend the service immediately on serious breach of these terms or security risks.

These terms are governed by the laws of the Republic of Costa Rica. Any dispute is submitted to the competent courts of San Jose, without prejudice to consumer-law rights where applicable.

We may update these terms. Material changes are notified at least 30 days in advance. Continued use of the service after the effective date constitutes acceptance.

Markwell, attn: Mario Perez. San Jose, Costa Rica. mario.perez@markwell.ai.